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Thursday, October 21, 2010

Pittsburgh: Why isn't this consumer fraud?

Computer makes mistake. Awards patrons $1,000. Casino renegs. How come if any other business did that, they would be forced to honor the computer error?

Is it because the state is equally addicted to gambling revenues?


Pittsburgh casino sorry for 'free' slots glitch

Posted: 10/20/2010


PITTSBURGH—The Rivers Casino in Pittsburgh is apologizing for a computer glitch that mistakenly gave all slot machine players $1,000 worth of free credits for a few fleeting moments.

Casino spokesman Jack Horner tells WTAE-TV that the mistake was discovered within 10 minutes Monday afternoon, and the credits were immediately deducted from computerized cards that players use to play the machines.

The casino has issued a statement and an apology to the players.

It says the computer mistake awarded $1,000 to every person who was playing a slot machine at the time. The players were notified of the mistake and had the "free" money deducted from their cards a few minutes later.

The casino has about 3,000 slot machines, but it wasn't immediately clear how many players were affected.

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